Q&A with Ron Kaufman: Is the Customer Always Right?

https://RonKaufman.com/Subscribe One question I’m often asked is, “Is the customer always right?” Sometimes the customer is right, but sometimes they can be wrong. How can you turn an instance of the customer being wrong into a win-win situation? Make the customer "feel right" by agreeing with them on the importance of what they value. Here are some examples. Better service uplifts us all. Spark a service culture transformation by sharing this video! Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Service Culture. He is also a renowned motivational Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE". For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your organization. If you would like to invite Ron Kaufman to train your leadership team or give a motivational keynote speech at your organization, please contact us at https://RonKaufman.com/Contact/ Enjoyed this video? You might like to see Ron’s virtual presentation on “The Six Disruptors of Customer Experience” here:    • Ron Kaufman’s Virtual Presentation on the ...   #businessideas #leadership #business #customer #customerexperience Stay in touch with Ron on social media! Facebook Page:   / ronkaufmanupliftingservice   LinkedIn:   / ronkaufman   Twitter:   / ronkaufman   Youtube Channel:    / ronkaufman   #ServeCareLove #UpliftingService #UpliftingCare #CustomerExperienceCoach #ServiceExcellenceAward #KeynoteSpeaker #Leadership #LeadershipDevelopment