In a recent letter to ratepayers– signed “with love” — PG&E CEO Patti Poppe talks about how much the company cares about them. Raj Mathai speaks with Jaxon Van Derbeken as the letter is getting negative reactions from some customers. Stay connected: Follow us on Twitter: / nbcbayarea Like us on Facebook: / nbcbayarea Follow us on Instagram: / nbcbayarea Follow us on TikTok: / nbcbayarea Catch up on all the day's news: http://www.nbcbayarea.com Download our mobile app: On iOS: http://nbcbay.com/R1BhqYM On Android: http://nbcbay.com/rUcA97h Watch us on OTT: Add our channel on Roku: https://bit.ly/3ySK60j Download our app on Amazon Fire TV: https://amzn.to/3FmmiEA