Just like the Title says, Retro Fighter is the best company. My Genesis controller broke after over a year of hard use. I message the company through email about buying a replacement membrane for the buttons. They hit me back a few days later saying they can send me them for free. They had some spare ones from fixing a other. This ain't the case every time but it never hurts to ask. So thank you for the great customer service. website...... https://retro-bit.com/ customer service...... https://retro-bit.com/contact-us