The Future of Insurance: Insights from Consumer Behavior and AI

Join experts Stephen Crewdson, Craig Martin, and Leon Bourner as they discuss key trends shaping the insurance industry. They explore the latest insights into how consumers are approaching insurance purchases, how shopping behaviors are evolving amid ongoing rate volatility, and what it takes to earn customer satisfaction in an increasingly competitive market. The webinar also takes a closer look at how artificial intelligence is transforming insurance operations and highlight the research behind the insights. Designed for professionals across the insurance ecosystem and moderated by Peace Echeomuha, this session goes beyond presenting data. Translate research into practical, actionable insights that can help organizations better understand changing customer expectations and adapt their strategies for the future.