Learning and Development Roundtable: Six tools for intercultural conflict resolution

One size doesn’t fit all; six tools for intercultural communication and intercultural conflict resolution 0:00 Welcome and introduction to the Learning and Development Roundtable 11:11 Upcoming meetings, how to become a member 17:51 Introduction 20:34 The surprising way your brain tricks you into making cultural mistakes 32:11 How to identify your areas of cultural communication and how to stretch 47:00 Uncover your tendency towards magical thinking 1:02:11 How to get to certainty by first dancing with uncertainty 1:10:28 Discover how to stay out of the I.C.U. (critical care) by using my I.C.U. tool 1:25:10 Identify how you feel about conflict and why it matters 1:30:28 Summary 1:31:50 Using your learning and closing Have you ever felt like a cauldron of doom was boiling when it felt like a colleague was speaking to you in Greek, despite your very best effort to understand them? Have you ever felt like a dog chasing its tail trying to get your message across to a so-called difficult staff person? Or perhaps you can remember a time working in a team when things were simply not working and every minor issue felt like climbing Mount Everest. Communication and conflict resolution skills are central to our success at work and at home but add culture into the mix and you’ve got a real cauldron that can threaten to bubble over. Culture can be defined as the ‘collective programming of our minds that divides us into groups’ (G Hofstede) and when we realize it includes age, ethnicity, gender, nationality, and more then without our even being aware of it, 99.9% of communication and conflict issues have a cultural root. Yet we ignore those roots at our peril and tend to keep doing more of whatever it is that’s not working. The cost of intercultural miscommunication and conflict is high. It can: Undermine creative thinking Decreases individuals’ effectiveness at connecting ideas from disparate cultures (source). Have negative impacts on our stakeholder’s experience Reduce available talent Give us and our organization a bad name (source) Prevent valuable input from being heard Increase prejudice and stereotyping Pit individuals, teams, and organizations against one another (source) As discourse seems to grow more inward-looking and divisive … we must continue to think inclusively and globally (source). Sounds good right? But how do we do that when resources and time are tight? IN THIS FREE WORKSHOP ON MAY 26TH, WITH ME, LEE-ANNE RAGAN, YOU’LL LEARN SIX SKILLS INCLUDING: 1. Discovering the surprising way your brain tricks you into making cultural mistakes and how to get around that 2. How to identify your areas of how cultural communication and how to stretch 3. Uncovering your tendency towards magical thinking and what to do about it 4. Learning how to get to certainty by first dancing with uncertainty 5. Discovering how to stay out of the ICU by using my intercultural communication and conflict resolution I.C.U. tool 6. How identifying how you feel about conflict instantly moves you forward in your cultural communication and conflict resolution You can count the workshop towards your annual UN-Mandated training (If you’re a UN staff) Resources mentioned: Measure your tolerance for ambiguity with my quick survey (good intercultural conflict resolution and communication don’t rush to certainty but rather can ‘sit’ with ambiguity) https://www.surveymonkey.com/r/closur... To find out more visit https://www.rockpaperscissorsinc.com To join the Learning and Development Roundtable and get invitations to all the sessions simply click here. It's free! Welcome to our community! https://app.monstercampaigns.com/c/i8... Stay well. Stay safe. Stay creative. Cheers, Lee-Anne