HVAC: Emergency Call Response Time | Find Median Response Time by Month

Every extra minute on an emergency call compounds. It increases customer anxiety and adds operational risk. In this video, you will learn how to calculate Emergency Call Response Time using the median (so outliers do not distort the metric). We add your SLA target so you can quickly see which months are above or below your standard, then break response time down by day of week and hour of day to find exactly where delays are happening. If you want the file used in this video, you can download it here: https://hi.switchy.io/n_I4 If you have any content ideas, or need some help with your data, setup a time to chat here: https://www.databoards.io/chat If you have any questions, email me at: [email protected], or just comment below