Next-Gen Collaborative Contact Center with Microsoft, Orange Business Services and Genesys

: Employee engagement is the cornerstone of customer satisfaction. Disconnected systems, outdated user interfaces, complex processes or a non-optimal use of employees’ skills hinder companies’ ability to deliver superior experiences. The ones obsess with improving CSAT, FCR or AHT should rethink the way their customer service teams work, communicate and collaborate beyond the contact center as a critical way to reach their prime objective. Enter the discussion with Microsoft, Orange Business Services and Genesys on how to empower a next-generation collaborative contact center that delivers unmatched experiences to employees and customers alike. o Extending customer service across the organisation o Maximising cloud agility o Transitioning to an AI-powered, data-driven organisatio o Managing CX and employee performance from a distance More about Orange Business Services: Official website: http://www.orange-business.com/en LinkedIn   / orange-business-services   Twitter :   / orangebusiness   Facebook :   / orangebusiness