Check out all issues and suggestions about ROLI Lightpad: / 25acd47996cb This video is recorded at Apple Store and test is performed on just purchased and opened Lightpad Block M. This happened on all the 3 devices I purchased at Apple Store and I ended up returned all of them. If the same issue happens on your device: 1. Make sure you have updated the device firmware to the latest one. 2. If updating firmware does not resolve, contact ROLI support for device replacement.