In this weeks video I take a look at my favourite Teams Ad on. Tikit, the AI integrated service desk is a powerhouse of integration and functionality. Reaching into every part of the Microsoft 365 ecosystem. From Teams, to Entra ID, PowerBI, Power Automate, Intune and so much more. This time around I take a look at a host of newly released features that will simply blow you away. From asset management, to customisation, and from the Tikit Virtual Agent to powerful Power BI reporting. I have to say that Tikit’s combination of power and simplicity is a worthy ad onto Microsoft 365. Check out my other Tikit videos • Tikit. The Ultimate Service Desk Tool for ... & here • Advanced Features That Will Blow your Mind... And here • Tikit Service Desk A Deep Dive for IT Pro's For more on Tikit by Cireson. Visit them today at cireson.com For more on me visit Andymalone.org Looking for more? Why not sign up to my Patreon page / andymalonemvp Check me out on TikTok / andy.malone.mvp Timecodes 00:00 Introduction 01:57 Working with the Tikit Virtual Agent 02:43 Discover NEW Multi Turn Cards 02:23 How to Process Service Tickets in Tikit 05:15 Managing Assets in Tikit NEW! 07:36 Viewing assets in the NEW Asset dashboard 08:21 Tikit Power BI Integration 09:04 Tikit Power Automate Integration & Lifecycle Workflow Management 12:52 Customising Tikit 13:58 Introducing Custom Properties NEW 14:32 Conclusions