How to Set Up Self Service Portal in Freshdesk 2025 (FULL GUIDE)

How to Set Up Self Service Portal in Freshdesk 2025 (FULL GUIDE) Want to help customers find answers on their own? In this tutorial, I’ll show you how to set up a self-service portal in Freshdesk step by step, so you can reduce ticket volume and improve customer satisfaction. With a Freshdesk self-service portal, you can: Create a knowledge base with FAQs and articles. Allow customers to track and manage their own tickets. Customize the portal to match your brand. By the end of this video, you’ll know exactly how to enable, design, and manage a self-service portal in Freshdesk. If this was helpful, check out my other Freshdesk tutorials and subscribe for more customer support and business tool guides.