Healthcare Delivery and Experience Innovation: A Core Competency for Integrated Delivery Systems

In the healthcare industry, we have gone through transition before. The big difference these days is that it is much more accelerated. This constant state of flux requires innovation, and innovation requires entrepreneurship.This cannot be left to the few who are innovative and entrepreneurial to figure it out and lead the rest of us―everyone needs to be involved in targeted, innovative responses to today's changing times. In this webinar, Dr. Sam Basta will share valuable insights and practical advice for innovating the patient care experience. Specifically, he will discuss the application of Human Centered Design into the healthcare delivery process to achieve significant improvement for patients, their families and their providers. Improving the care experience is fast becoming the central component of successful healthcare delivery organizations, along with integrating cutting-edge technologies into the way these organizations communicate with their patients. From his considerable experience in the medical and entrepreneurial fields, Dr. Basta will: 1. Describe the "Perfect Storm" of sciences and technologies reshaping care delivery 2. Outline the tools and methodologies necessary for facing that storm 3. Propose a framework for systematic innovation in integrated delivery systems