The Impact Of Absenteeism In The Workplace l WFM Tipsy Thursday EP 68
Are absenteeism and tardiness silently hurting your workforce? In this episode of WFM Tipsy Thursday, we dive deep into how absenteeism affects workforce management, employee morale, and customer experience. Carolyn Lingle, a workforce management expert, shares actionable strategies to reduce no-call no-shows, improve workforce engagement, and optimize call center staffing. Discover why burnout leads to increased absenteeism and how workforce psychology can help build a culture that makes employees WANT to show up. We’ll also uncover common workforce management mistakes, the impact of gamification on attendance, and the importance of balancing accountability with employee value. Don’t let absenteeism hurt your business! Watch the full episode now and subscribe for more expert insights on workforce management, call center operations, and employee engagement. 🎧📺 Let’s keep the momentum going—check out the link below for exclusive resources! 📌FREE WFM ASSESSMENT: https://www.wfmgobeyondscore.com/ 📌📖 GET THE BOOK: Transform your workforce management strategy! Grab your copy of "WFM Go Beyond" today! → https://www.wfmgobeyond.com/bookbundle 📌 Get your FREE Copy now! https://src-resources.com 📌 Check out our website for more information about Solid Rock Consulting: https://solidrockco.net/ 🚀 Stay Connected and Join the Conversation! For more tips, insights, and updates on Workforce Management (WFM), follow us on our social media channels! 👉 Instagram: / solidrockconsulting 👉 LinkedIn: / solidrockconsulting 👉 Facebook: / solidrockconsulting 👉 Twitter: https://x.com/TheJuanitaColey Let’s continue to grow and innovate together—follow us now for exclusive content and community engagement! TIMESTAMPS 00:00 - Introduction 01:18 - Carolyn’s Journey into Workforce Management 03:27 - The Thrill of Forecast Accuracy 03:59 - Psychology’s Role in Workforce Management 05:14 - How Absenteeism Affects Workforce Management 06:30 - Burnout & Employee Experience 07:37 - PTO, Absenteeism & Workforce Trends 08:40 - Common Mistakes in Handling Absenteeism 10:04 - Balancing Accountability with Employee Value 11:36 - Strategies for Reducing Absenteeism 12:17 - The Role of Employee Wellness 13:06 - Why Mandatory Call-in Policies Backfire 14:29 - The Burden of Overly Complex Absence Policies #Absenteeism #waystoreduceAbsenteeism #WFMGoBeyond #WorkforceManagement #leaders #humanexperience #solidrockconsulting #WFMtools #JuanitaColey #TheWFMPeople #AI #CCaaS #CX #EX #WFM #futureofwork Keywords/Topics: tips to reduce absenteeism in the workplace, tips to reduce absenteeism, How can we reduce employee absenteeism?, Ways to Reduce Absenteeism in the Workplace, Ways to Reduce Absenteeism, tips for reducing absenteeism, Absenteeism In The Workplace, Workforce management, Absenteeism impact, Employee engagement, Call center staffing, Workforce psychology, Reducing no-call no-shows, Workplace burnout, Employee morale, Workforce optimization, Productivity improvement, Juanita Coley Verint, NICE, Genesys, Aspect, workforce management, call centre, workforce management meaning, Workforce Management Tutorial, Workforce Management Call Center, Absenteeism, How to handle absenteeism in call centre, What is absenteeism in WFM, What is the absenteeism rate in a call center, What is the best solution for absenteeism, How to handle employee absenteeism, How do you discipline an employee for excessive absenteeism, What is Contact Center Absenteeism, What Is Call Center Absenteeism, how to reduce absenteeism, Absenteeism in call center,