36 English Phrases For Professional Customer Service (FREE PDF Guide)
Get your FREE PDF Guide here: https://bit.ly/customerservicephrases Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more! —————————————————————————————————————————— FREE Professional English Phrase Booster: https://bit.ly/phrasebooster Online Courses: Confident Presentations Your step-by-step guide to presenting clearly, confidently and professionally in English: https://bit.ly/9daysconfidentpresenta... Confident Meetings Transform Your English Meeting Skills: https://bit.ly/confidentmeetings Small Talk for Professionals Make Small Talk with Confidence in 6 Weeks: https://bit.ly/smalltalkforpros —————————————————————————————————————————— Find out more about me: https://derekcallan.com/about-busines... —————————————————————————————————————————— Want to Support English for Professionals? If you've found value in my YouTube lessons and want to help keep the channel going, you can do so in the following ways: 💫 Donate to the channel via *PayPal*: https://www.paypal.com/donate/?hosted... 💫 Buy Derek a coffee ☕️: https://buymeacoffee.com/derekcallan 💫 Super Thanks 🙌 - there's a button below each YouTube video. If you click it, you can donate to the channel! —————————————————————————————————————————— Chapters 0:00 Intro 0:26 Answering the call and greeting the customer 0:58 Dealing with negative responses 01:24 Transferring the call and putting the customer on hold 02:16 Asking for customer information 02:58 Asking for billing or credit card information 3:24 Checking other information 4:41 Apologising for order or product issues 06:03 Dealing with angry customers 07:05 When you need to follow up later 07:32 Closing the call Find out more about me: Website: https://derekcallan.com/ Visit me on Social Media: Instagram: https://www.instagram.com/derekcallan... Facebook: / derekcallan.english Music credits: Background music: Honey and Milk by The 126ersks! https://www.buymeacoffee.com/derekcallan
