IT Support & Service Desk Fundamentals – Course Introduction

This video introduces an IT Support and Service Desk Fundamentals Crash Course designed to prepare beginners for real-world IT support roles. The focus is on practical knowledge, daily responsibilities, and expectations found in production IT environments. In this introduction, you will understand how the course is structured and how each video contributes to building job-ready IT support skills. What this course covers: Introduction to IT Support and Service Desk Roles General IT skills required in day-to-day support work Tasks assigned by managers and how they are handled Operating systems basics used in support environments Microsoft Office and Microsoft 365 usage in IT support Networking and security fundamentals IT procedures, policies, and standard workflows Practical guidance on getting a job in IT Exposure to more advanced IT support concepts Extra lectures with additional real-world insights This course emphasises process awareness, operational discipline, and practical understanding rather than theory alone. Who this course is for: Beginners starting a career in IT Support or Service Desk Career switchers entering IT from non-technical backgrounds Freshers preparing for entry-level IT interviews Junior IT professionals seeking structured fundamentals This introduction sets the foundation for the full course and explains how each module supports your progression into IT support roles. #itsupport #servicedesk #itcareers #helpdesk #techsupport #itjobs #techcareers #informationtechnology #itoperations #learnit #techjobs #ittraining #careerdevelopment #desktopsupport #techcommunity