Time Warner Cable Customer Service - Refusing to provide name or transfer call

Video of my conversation with a charming and helpful time warner cable customer service representative. After learning my parents were being scammed by TWC I called customer service to get things sorted out. After speaking with the first rep for 15 minutes and getting no where, I asked to speak with a supervisor. Apparently getting a hold of a supervisor is no easy task. The phone mysteriously disconnected during my first transfer. But I was determined. After calling back I was placed on hold for over 30 minutes and transferred around multiple times. Finally, I got transferred to the rep in this video. I warned him I would begin recording our conversation at the peak of his rude behavior (before the video starts), so the dialogue is very toned down.