DEPARTMENT OF ENVIRONMENT AND NATURAL RESOURCES (DENR) CITIZEN’S CHARTER 2023 (1st Edition) Timecodes 0:14 RO-AF-01 ISSUANCE OF CERTIFICATION OF NO RECORDS/ APPEAL/MOTION FOR RECONSIDERATION, ETC 0:34 RO-AF-02 AUTHENTICATION OF RECORD/S 0:58 RO-AF-05-06-07 PROCESSING OF PAYMENT OF CLAIMS 3:12 RO-AF-03 SALE OF BIDDING DOCUMENTS 3:30 RO-F-01 ISSUANCE OF PRIVATE TREE PLANTATION REGISTRATION (PTPR) 3:50 RO-F-03a ISSUANCE OF CERTIFICATE OF VERIFICATION (COV) FOR THE TRANSPORT OF PLANTED TREES WITHIN PRIVATE LAND, NON-TIMBER FOREST PRODUCTS EXCEPT RATTAN AND BAMBOO 4:13 RO-F-03b ISSUANCE OF CERTIFICATE OF LUMBER ORIGIN (CLO) FOR PROCESSED LOGS/LUMBER FROM WOOD PROCESSING PLANT (WPP) TO OTHER WPP OR DESIRED DESTINATION/S 4:37 RO-F-04 APPLICATION FOR CHAINSAW REGISTRATION 5:00 RO-F-05 ISSUANCE OF TREE CUTTING AND/OR EARTH BALLING PERMIT FOR TREES AFFECTED BY PROJECTS OF NATIONAL GOVERNMENT AGENCIES (DPWH, DOTr, DepEd, DA, DOH, CHED, DOE, and NIA) 5:24 RO-F-06 ISSUANCE OF TREE CUTTING PERMIT FOR PLANTED TREES AND NATURALLY GROWING TREES FOUND WITHIN PUBLIC PLACES (PLAZA, PUBLIC PARKS, SHOOL PREMISES OR POLITICAL SUBDIVISIONS) FOR PURPOSES OF PUBLIC SAFETY 5:48 RO-F-07 ISSUANCE OF PRIVATE LAND TIMBER PERMIT (PLTP) FOR NON-PREMIUM SPECIES, OR SPECIAL PLTP (SPLTP) FOR PREMIUM/NATURALLY-GROWN TREES WITHIN PRIVATE/TITLED LANDS 6:48 RO-L-01 ISSUANCE OF CERTIFICATION OF LAND CLASIFICATION STATUS 7:10 RO-L-02 ISSUANCE OF SURVEY AUTHORITY 7:44 RO-L-03 APPLICATION FOR FREE PATENT (AGRICULTURAL) 8:38 RO-L-04 APPLICATION FOR FREE PATENT (RESIDENTIAL) 9:28 FEEDBACK AND COMPLAINTS MECHANISM 9:47 LIST OF OFFICES 10:05 DENR Region 3 Contacts Thank you