How to Connect Customers and Employees with Tom Peters
How do you make customers and employees feel connected? Prompted by host Roger Dooley, in this Brainfluence Brief management expert Tom Peters describes one example of how to do that from Carl Sewell, author of Customers for Life and CEO of Sewell Motor Co. Full podcast episode: • Tom Peters' Compact Guide to Excellence Show notes, resources, audio, text: https://www.rogerdooley.com/tom-peter... Tom Peters is one of the world's leading management thinkers and speakers. He is co-author of the seminal business book In Search of Excellence, which became a #1 New York Times bestseller. Known for his unconventional and passionate speaking style, Peters has delivered over 3,000 speeches in 63 countries. His groundbreaking ideas on leadership, innovation, marketing, and customer experience have influenced generations of business leaders. Peters emphasizes action over theory, challenging organizations to empower employees, delight customers, and develop agile, creative cultures. He continues to speak, write, and consult with companies on leveraging imagination, technology, and bold strategies for a rapidly evolving global marketplace.
