New LG Washing Machine WM3400CW - BIG Problems & Waste of Money & Time

UPDATE: LG did send a technician out and now the washer works fine. Some sort of weight, or something like that, was loose and was quickly repaired. I was also told by the tech that just a few hand towels only in the washer can cause the load to be unbalanced. Went to Costco again they put these LG washers on clearance for 397.97 so I bought another that I have still in the box. I use this machine daily and it works with no more banging. The unit is perfectly level and videos made when level. No help from customer service even after I sent them three videos. This hunk of junk will not last long so being returned which is a huge pain in the A#*. Made the mistake of thinking since my 18 year old LG is still working just fine that a new one would be better. Wasted money and now a lot of wasted time dealing with useless customer service on the phone (even trying to get to talk to a human), making videos for LG, and now having to disconnect it and load in on the truck and return it which is a long drive for me. This will take me an entire day! LG kept texting me immediately after purchasing to review the washer on their website and I initially may have given it a good review; good thing I waited and now I know why they want the review right away.