Phillips & Cohen Associates Global Compassionate Care

Compassionate care is an important part of receivables management that is often overlooked. With over 25 years of experience simplifying the deceased estate handling process, Phillips & Cohen Associates or PCA, has created the technology, automation, tools and processes to assist families with resolving the estates of their loved ones. PCA is focused on reinventing deceased account handling across the four pillars of compassionate care including Estate Account Resolution, Executor Support, Life Planning and Beneficiary Support. Compassion and innovation are at the heart of the company’s mission to make estate handling simpler and less burdensome every step of the way. Estate Account Resolution Phillips & Cohen Associates is known for innovating estate account resolution, working with over 70 of the world’s largest creditors across a wide range of industry sectors. Through proactive deceased verification, collections and credit balance repatriation, PCA continually demonstrates their depth of experience in compassionate care. PCA has simplified these processes by creating digital tools to improve the experience for creditors, consumers and their families including self-service portals to empower users and enabling the use of preferred communication channels such as SMS and email. Executor Support Phillips & Cohen Associates aims to simplify the experience for executors through The Estate Registry, a self-service portal that enables executors to notify all creditors of a consumer’s death. This tool automates the process of notifying creditors of a loved ones passing, which historically has been a labor intensive process requiring individual notifications to each creditor including providing hard copies of a death certificate. The Estate Registry provides an easy way for executors to enter information into a centralized tool and upload a digital copy of the death certificate for submission to all of the associated creditors through workflow automation. PCA’s creditor partners have quickly begun adopting this tool as their primary form of deceased notification through a co-branded version of the tool accessible through the creditors website. Life Planning Proactive planning while consumers are still alive is another way that Phillips & Cohen Associates has innovated compassionate care solutions. PCA’s LegacyNOW platform is a digital vault that empowers consumers to store all important documents that an executor will need to manage their estate after their passing. The information is digitally stored and secured with a key that is provided to the designated person to unlock when the time comes to manage the estate. Through integration with The Estate Registry, subscribed creditors receive immediate notification of the consumer’s passing. Beneficiary Support Phillips & Cohen Associates supports everyone in the compassionate care process including the beneficiaries. PCA’s InheritNOW platform offers a non-recourse inheritance advance to beneficiaries that allows qualified beneficiaries to unlock near immediate access to the funds they may need. This streamlined digital process can dramatically reduce the time required for beneficiaries to receive funds that may be delayed for any number of reasons. Phillips & Cohen Associates has strategically grown to become the world’s leading compassionate care conglomerate. PCA has used their depth of industry experience to create innovative tools that simplify estate management through proactive planning and automation, making the experience less burdensome for families. To learn more about how Phillips & Cohen Associates can help your business better manage the accounts of deceased consumers, visit phillips-hyphen-cohen.com.