Part 1 Agent in a Day Workshop: Building Your First Microsoft Copilot Agent in Copilot Chat

Microsoft 365 Copilot Chat makes it easy to build declarative agents that enhance productivity and streamline business operations across your organization. In this module, Dr. Todd Wolfe walks you through the fundamentals of agent creation using Microsoft 365 Copilot Chat — from exploring the platform to building a fully customized customer service agent. You’ll learn how to create agents starting from prebuilt templates and progress to building a custom solution from scratch using natural language and guided configuration tools. This hands-on session focuses on a real-world scenario where Contoso Coffee seeks to standardize its customer service processes by automating responses to return policies, order cancellations, and customer inquiries. 🔍 What you'll explore: Introduction to Copilot Chat and its role in the Microsoft 365 ecosystem Understanding Agent Builder technology powered by Copilot Studio Creating agents using templates and guided configuration Building a custom customer service agent for Contoso Coffee Testing, refining, and improving agent responses Capturing and sharing AI-generated content with Copilot Pages 🧪 Module Exercises: Copilot Chat exploration Using agent templates Building a custom agent By the end of this session, you’ll have a clear understanding of how to build, customize, and deploy practical AI agents that automate customer service workflows and improve operational efficiency. This workshop is ideal for business professionals, IT leaders, and AI practitioners seeking to unlock the power of Microsoft Copilot through intelligent, real-world agent creation. https://learn.microsoft.com/en-us/tra...