100 Essential English Phrases for Customer Service

Welcome to LearningEnglishPRO! In this Business English Masterclass, you'll learn 100 essential customer service phrases that will enhance your communication skills and help you handle various customer interactions with confidence. Perfect for those in customer service roles or anyone looking to improve their English for professional settings. Below in the description, you will find time stamps for all the major parts of the lesson and additional Business English lessons. And further down ⬇️ you will find all the phrases for Customer Service, if you wish to follow along or revise after the lesson. Join this channel    / @learningenglishpro   This lesson covers tricky topics and provides unique, practical phrases to navigate challenging scenarios effectively. Improve your customer service interactions with these essential English phrases. Timestamps 🕰️ 00:01:50 Cold Calling and Introducing Yourself to Customers 00:05:22 Understanding an Angry Customer 00:08:00 Apologizing for a Big Mistake 00:10:49 Going Above and Beyond - Being a Customer Service Superstar 00:13:23 Handling Complaints and Calming the Situation 00:15:53 Polite Phrases for Dealing with Rude Customers 00:18:18 How to Deny a Customer Service or Product 00:21:09 Explaining Bad News to Customers 00:23:49 Follow-Up and Confirmation 00:26:19 Closing the Interaction Additional Lessons 00:28:43 100 English Phrases for Call Center Staff 00:57:07 Business English Masterclass Intro 00:58:43 Business English Essential Terms 01:31:28 Professions in English 01:38:34 Crime in English 02:45:28 Banking Vocabulary 03:05:45 Insurance in English 03:25:29 The Stock Market in English 03:55:51 Banking Terms Phrases for Customer Service ⬇️ Cold Calling & Introductions Good morning, this is ___ from ___. How are you today? Hello, I'm __ calling from __ Hi, this is ___ from ___. Do you have a moment to talk? Good afternoon, my name is __ & I'm calling on behalf of __ Hello, this is ___ with ___. How are you doing today? Hi, I'm __ from ___. I wanted to speak with you about __ Good day, my name is __ & I'm reaching out from __ Hello, this is ___ calling from ___. Is now a good time to talk? Good morning, I'm ___ from ___. Can I take a few minutes of your time? Hi, I'm ___ with ___. I wanted to discuss how we can help your business Understanding Angry Customers I understand you're upset, & I'm here to help I can see why you're frustrated Your concern is completely valid Let's see how we can resolve this issue I apologize for any inconvenience caused Could you tell me more about what happened? I'm sorry for any trouble you've experienced Please explain the issue so I can assist you better I'm here to listen and help resolve this for you Let's work together to find a solution Apologizing for Mistakes I deeply apologize for this mistake We are very sorry for the error Please accept our sincerest apologies This was entirely our fault, & I'm very sorry We regret the inconvenience this has caused I understand this is very frustrating, & I apologize I'm sorry for the significant inconvenience We apologize for any trouble this has caused This was a serious oversight on our part I assure you we are addressing this issue immediately Going Above & Beyond I'm here to ensure you have the best experience possible Let me take care of that for you right away I'll personally handle this issue for you I will make sure this is resolved quickly Your satisfaction is my top priority I'll go the extra mile to help you Let me see how I can exceed your expectations I'll make sure you're completely satisfied I'll provide you with a special offer for the inconvenience I'm committed to making this right for you Handling Complaints I apologize for the inconvenience. I'm sorry to hear that you're facing this issue Let me see how I can make this right for you I understand your frustration and I apologize We are sorry for any inconvenience caused Please accept our apologies for this situation We apologize for the trouble you've experienced I'm here to help resolve this for you I'm very sorry for the inconvenience Let's see what we can do to solve this problem The remaining phrases are available in the comments in a pinned comment. Apologies, I ran out of space in the video description 😅 If you find this video helpful, please like, share, and subscribe to LearningEnglishPRO for more valuable English lessons and tips! #BusinessEnglish #CustomerService #LearnEnglish #ESL #EnglishLesson #CustomerServicePhrases #ProfessionalEnglish #BusinessCommunication #LearningEnglishPRO #ColdCalling #HandlingComplaints #Apologizing #CustomerServiceSuperstar #EffectiveCommunication #ESLStudents #ImproveYourEnglish #EnglishForWork #EnglishPractice #FollowUp #ClosingInteractions